TDCX Thailand

Implement and administer system software, including operating systems (Windows Server, Linux), Active Directory, and other infrastructure services. Conduct regular vulnerability assessments and penetration testing (or collaborate with security professionals) to identify and remediate system weaknesses. Monitor system activity for suspicious behavior and investigate potential security incidents. Provide technical support to internal users and troubleshoot system-related issues. Monitor system health and performance, proactively identify potential problems, and take corrective actions to prevent outages. Perform system backups, disaster recovery planning, and data protection procedures. Collaborate with other Global IT teams to ensure efficient IT operations. Supporting project implementation for IT Team. Support data to IT Auditing ISO27001 and IT Compliance team. Stay up-to-date on the latest security threats, vulnerabilities, and mitigation strategies.

Responsible for the day to day management of the contact centre to ensure that KPIs are met. Develop, review and distribute daily, weekly and monthly performance and service reports and make recommendations to the Project Manager to maintain the agreed service levels to customers. Establish work procedures and processes that support the company and departmental standards, procedures and strategic directives. Ensure that the feedbacks provided to the team members on their performance are accurate, complete and timely. Provide coaching and guidance to ensure team members meet their KPIs and adhere to the organization’s guidelines and policies. Collaborate with Customer Experience and Training team to idenitify the issues , drive the metrics and able to balance and prioritize the above based on seasonality and the needs of customers, team and client. Enhance the performance of team members by creating team connection, team briefings, and monthly coaching sessions.

Compiles and maintains accurate floor plans, renders and other construction documents of the current sites. Contributes to the design solutions for interior space related concerns and extends support in the use of new finishes/materials. Ensures an aesthetic look for the sites by proposing ornamental materials and finishes. Contributes to company’s principle of being ahead of the common design trends. Develops and maintains a filing system/documentation/expenses for all Workspace related documents (quotations, PRs, POs, invoices, gate pass, transmittals, delivery receipts, etc.). Coordinates with the vendors, RFP renders, project coordination, and the like, as needed. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Manage IT staff by assisting to recruit, train, and coach employees, communicating job expectations and appraising their performance. Run regular updates, checks and audits on network, systems and data security, ensuring security of data, network access and backup systems in order to manage all information technology and computer systems efficiently. Plan, organize, control, and evaluate IT and electronic data operations including disaster recovery operations. Design, develop, implement, and coordinate systems, policies and procedures in alignment with user and organizational needs, subsequently to enforcing these policies and procedures as appropriate. Identify problematic areas and areas for improvement in order to implement strategic solutions in timely fashion. Prepare and share regular operation system reports with IT Director and the team. Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

รับสายลูกค้าให้คำปรึกษาเกี่ยวกับด้านโภชนาการ พร้อมให้คำแนะนำลูกค้าเกี่ยวกับการบริโภค ผ่านช่องทางการติดต่อต่างๆ ทั้ง รับสาย,Email,แชท กับลูกค้าที่ติดต่อเข้ามาใช้บริการ และบริการลูกค้าให้เกิดความพึงพอใจสูงสุด บันทึกข้อมูลลงระบบ​ อย่างถูกต้อง​