AWP Services (Thailand) Co., Ltd.

Are you passionate about delivering world-class health insurance services and looking to join a dynamic, international, and multicultural team? As a key member of the Global Competence Center for the Asia Pacific region, you will play a crucial role in providing exceptional support to our Australian customers. Handle claims and respond to inbound enquiries about products and services (calls and emails) within standard operating procedures. Achieve individual key performance indicators (KPIs) and contribute to overall team KPIs. Actively participate in performance reviews, coaching, and training sessions. Provide feedback and ideas for continuous improvement to the Insurance Leadership team. Adhere to rosters and scheduling in support of business requirements. Accurately log enquiries to enable precise reporting on client-specific data and trends. Transmit reports and carry out any additional tasks and duties as required by the Team Leader.

Job Summary The Technical Assistance Supervisor performs a key role in the Assistance Department. The position reports in the first instance to the Supervisor, with the Department headed by the Operations Manager. To be successful in this role requires developing the ability to combine judgment and good communication skills to manage relationships with customers. To shift manage and supervise a team To handle inbound and outbound calls in a productive way To check the timely handling of all emergency roadside service and accident cases (claim) To monitor agents contacting customers to ensure that interaction with customers is conducted in a professional and courteous manner To monitor for call traffic, call agent management, and team building To monitor the accurate preparation and timely submission of work reports To monitor agents closely, mainly under the following aspects: Correct handling of all cases in all existing handling applications Checking the correctness of information given to customers Monitoring the agent’s work under the aspect of existing workflows, effectiveness, and productivity

Job Summary: The Service Provider Coordinator is responsible for managing Network Services, including Home Assistance, Extended Warranty Appliance Protection, and Roadside Assistance. The role involves finding and managing new service providers, summarizing and monitoring service reports, and coordinating various Network projects to enhance business effectiveness. This position also requires coordinating with suppliers and providers, handling training, preparing reports, and managing documents as assigned by the Manager. Identify and recruit new service providers for Home Assistance, Appliance Protection, and Extended Warranty services. Support general network services such as Roadside Assistance. Prepare and dispatch service agreements and related documents (e.g., claim forms, uniforms) to providers. Evaluate provider performance, ensuring adherence to company standards. Coordinate with providers and related departments to resolve issues. Update and maintain provider information, ensuring accuracy in the system; prepare monthly, quarterly, and annual reports. Summarize service performance reports, contributing to the improvement of service delivery processes, profitability, and cost-efficiency. Expand and develop the service provider network to cover all required service areas. Manage provider costs to maximize efficiency. Undertake additional tasks and assignments as directed by the supervisor.

About Us: We are seeking a dedicated and detail-oriented Nurse Claims Assessor to join our team. In this role, you will be responsible for verifying claims, managing documents, and providing exceptional customer service. If you have a background in nursing and a passion for helping others, we encourage you to apply. We welcome applications from registered nurses with no prior claims experience. Verify the accuracy and completeness of claims. Send emails and faxes to confirm document receipt. Organize and manage all relevant documents efficiently. Prepare monthly reports and ensure all data is accurate before submission to customers. Professionally handle phone calls from customers and providers.

• Process all Medical claims, extended warranty claims having regard to the validity of the policy/claim, policy limits, the circumstances surrounding the claim, cost containment opportunities and Company service standard requirements/time-frames for the processing and finalization of all claims • Medical review and follow up medical information, claim assessment • Provide Claims Management reports as evidence of the service standards being achieved • Liaise with the Medical Assistance Coordinator as necessary in the management of emergency medical claims • Liaise with external providers as appropriate to ensure claims are managed in a cost and time effective manner in line with Company service standards and expectations • Liaise with internal – Travel Insurance Manager for the approval or decline of claims • Prepare letters and other documentation as necessary subject to Company service standards • Provide optimum levels of customer service by answering any questions professionally, listening and developing a rapport with the customer and taking all necessary action to meet customer expectation and solve customer problems in a timely and efficient way • Provide quality follow through and excellence in service in all dealings with customers and client companies • Provide honest and fair assessment of status of workload to management • Ensure the status of claims handled reflects the true status of the claims • Ensure that estimates are maintained as a true reflection of the potential or actual claim exposure • Prepare and submit reports to the Healthcare Manager as required Working Hours: 08:00 AM - 05:00 PM 09:00 AM - 06:00 PM 10:00 AM - 07:00 PM 11:00 AM - 08:00 PM Working Days: 5 Days per week (Able to work on weekends and public holidays)