MULTIPLY VENTURE COMPANY LIMITED

Design solution, installation and support customer’s system or IT infrastructure. Proactively ensure the highest levels of systems and infrastructure availability. Monitor and test hardware and software performances for potential bottlenecks, identify possible solutions, and work among SE team members to knowledgeable those fixes. Provide On-the-job training and configuration documents to customer. Diagnose, troubleshoot and resolve all technical issues. Provide corrective and preventive maintenance within SLA time limited upon technical support agreement. Report operation and progress to the Technical Support Manager on regular basis. Project leader and team leader. Implement VMware technology solutions for virtualization, networking, and storage infrastructures to meet business requirement. Provide technical support to customers, tier 1 engineer and stakeholders. Maintain knowledge of products and industry trends.