NARATAI Technology (Thailand) Co.,Ltd.

Position Summary: As a crucial member of the technical support team for the company's robotic products, you will be accountable for the entire spectrum of technical services, spanning from on-site installation and debugging to after-sales maintenance. Your primary objective is to ensure seamless utilization of the company's robotic products by customers. By means of conducting technical training and gathering customer requirements, you are expected to continuously enhance customer satisfaction and product competitiveness, thereby facilitating the stable growth of the company's robotics business. Job Responsibilities: 1. Customer Pre-shipment Preparation:  Execute all requisite tests on robotic products prior to shipment to ascertain that all functions are in proper working order and conform to the shipment standards.  Meticulously verify the customer's order specifications and confirm that the functions of the products and accessories align with the order configuration.  Ensure that the product transportation process adheres to safety protocols and assist in liaising with the freight company. 2. Customer Service Technical Support:  Oversee the installation and commissioning of robotic products at the customer's site. Adhere rigorously to the standard operating procedures to guarantee that the installation quality and performance of the products meet the anticipated benchmarks and pass the acceptance process without a hitch.  Undertake the product maintenance responsibilities. Regularly conduct inspections, maintenance, and troubleshooting of the robots utilized by customers. Promptly address any emerging technical issues to ensure the stable operation of the products.  Provide comprehensive technical guidance to customers. Resolve any queries that customers may have during the product usage process and assist them in proficiently mastering the operation and application techniques of the robots.  Efficiently handle after-sales technical problems. Respond expeditiously to customer feedback and implement effective measures to resolve the issues, thereby minimizing the losses and inconveniences incurred by customers due to product problems. 3. Customer Technical Training and Demand Collection:  Organize customer technical training initiatives. Based on the customers' technical proficiency levels and actual requirements, formulate detailed training plans and course contents, encompassing fundamental operations, advanced function applications, and key points of daily maintenance of robots, with the aim of elevating customers' understanding and operational capabilities of the products.  Actively gather information regarding customers' functional requirements and improvement suggestions for the products during interactions with them. Timely relay this information to the R&D department to provide a solid foundation for product optimization and upgrading, thus enhancing the customer experience. 4. Product Knowledge Mastery and Application:  Maintain seamless and timely communication with the manufacturer's technical department. Keep abreast of the latest product knowledge and update patches and complete various upgrade tasks as mandated.  Thoroughly study and master all performance indicators of the company's robotic products. Be capable of assisting the sales department in accurately presenting the advantages and characteristics of the products to customers prior to sales and providing professional technical consultancy services.  Demonstrate proficiency in the deployment process of robotic products. Whether in the context of new environment setup or system upgrades, be able to complete the deployment work with high efficiency and precision to ensure the rapid online operation of the products.  Be well-versed in the product instructions and precautions. Be able to guide customers in the correct and safe usage of the robots and preemptively prevent potential operational risks.  Master the installation, detection, and commissioning methods of the main components/parts. In the event of a component failure or performance anomaly, be able to swiftly pinpoint the problem and effect repairs to curtail downtime. 5. Knowledge Consolidation and Team Collaboration:  Compile and aggregate the relevant materials of each delivery project, including installation and commissioning reports, problem solutions, and customer feedback records, to form a systematic repository of team knowledge. Facilitate the sharing and learning of experiences among team members and enhance the overall technical service proficiency.  Sustain close communication and collaboration with the R&D, sales, and other departments. Promptly convey the actual situation and technical requirements on the customer site and jointly drive the continuous improvement of products and market expansion. 6. Business Trip Task Execution:  In accordance with work exigencies, be amenable to short-term and medium-term business trip arrangements. Proceed to the customer's location to fulfill the technical service tasks and ensure the timely resolution of problems on the customer site, thereby maintaining a favorable customer relationship.

Job Summary The Account Manager is a pivotal role within the solution sales team of Naratai Technology in Thailand. This position is primarily responsible for driving the promotion and sales of the company's advanced technology products, services, and solutions. The key objective is to build and sustain long-term, stable partnerships with government entities and a diverse range of enterprise clients. By achieving the predefined sales performance benchmarks, the incumbent will play a significant part in ensuring the company's continued market leadership and the expansion of its business scope. Key Responsibilities A. Customer Development and Relationship Management 1. Proactively explore new enterprise customer resources through a variety of channels, including comprehensive market research, active participation in industry exhibitions, and effective online promotion strategies. Identify potential sales opportunities and precisely define target customer segments, and then formulate highly customized development strategies. 2. Develop in-depth relationships with customers by thoroughly understanding their business needs, pain points, and technological landscapes. Provide professional product consultations and bespoke solution recommendations to gain their trust and foster enduring partnerships. 3. Conduct regular follow-up visits with existing customers to monitor product usage, collect valuable feedback, and promptly address any emerging issues. Ensure high levels of customer satisfaction and loyalty, while also uncovering latent needs to drive repeat sales and long-term cooperation. B. Sales Execution 1. Take full responsibility for the sales operations of the company's technology products and services. Devise detailed sales plans and strategies, with the aim of achieving both individual and team sales performance targets, which include but are not limited to sales volume, profit margins, and the acquisition of new customers. 2. Demonstrate a profound understanding of the company's product knowledge, technical features, competitive advantages, and market positioning. Deliver accurate and compelling product demonstrations and solution presentations to clients, clearly articulating the value proposition and application scenarios of the offerings, thereby guiding customers towards making well-informed purchase decisions. 3. Prepare high-quality sales proposals, quotations, and contract documents. Conduct professional business negotiations with customers to ensure that contract terms are mutually beneficial and compliant with both company interests and customer requirements. Facilitate the seamless completion of sales transactions and closely monitor the contract execution process to guarantee timely payment collection. C. Market Intelligence and Competition Analysis 1. Stay abreast of industry developments, market trends, and competitor activities. Regularly collect and analyze relevant market data and generate comprehensive market analysis reports. These reports will serve as critical references for the company's product research and development efforts and the strategic adjustment of marketing plans. 2. Conduct in-depth research into the product characteristics, market shares, and sales tactics of competitors. Timely communicate this competitive intelligence to the team and assist in the formulation of differentiated competition strategies. By highlighting the unique strengths and features of the company's products, enhance their market competitiveness. D. Cross-Departmental Collaboration 1. Maintain close communication with the product research and development team. Provide timely feedback on customer needs and market insights to support product optimization and innovation initiatives. Ensure that the company's products remain at the forefront of the market and outperform competitors in meeting customer demands. 2. Collaborate effectively with the marketing team in the development of market promotion plans and event programs. Offer valuable insights and support from a sales perspective and leverage sales channels to enhance the implementation of marketing activities. This joint effort will contribute to the expansion of the company's brand awareness and product influence. 3. Work in tandem with the pre-sales technical support team to provide comprehensive technical solutions to customers. Actively participate in pre-sales technical exchanges and project proposal demonstrations to ensure the smooth progression of projects. Additionally, cooperate with the after-sales team to guarantee that customers receive prompt and effective technical support and services during product usage, thereby enhancing the overall customer experience. E. Sales Data Analysis and Reporting 1. Establish and maintain a robust customer sales database. Accurately record customer details, sales activities, and performance metrics. Conduct periodic sales data analyses to evaluate the achievement of sales targets, identify areas of improvement and potential opportunities within the sales process, and formulate corresponding corrective actions and action plans. 2. Prepare regular sales reports, including weekly, monthly, and quarterly updates, as required. These reports should comprehensively cover sales progress, performance achievements, market dynamics, and customer feedback. By providing such detailed information to senior management, support the decision-making process within the company.

Job Summary As a key member of Naratai Technology's solution sales team in Thailand, you will be responsible for analyzing market data to set sales targets, tracking sales performance, analyzing risks and challenges, assisting in integrating company resources, and providing data analysis support. This is to ensure the efficient operation of the sales team, drive the continuous growth of the company's sales performance, and enhance the company's sales competitiveness in the market. Job Responsibilities Sales Target Management and Setting a) Precise Target Planning: Conduct in depth research on the company's sales historical data, market dynamics, and development strategies. By comprehensively using data analysis tools and industry experience, assist the leadership in formulating sales targets covering key dimensions such as sales volume, customer growth number, and market share. Ensure that the targets are both in line with market realities and challenging enough to clearly define the goals for the sales business. b) Reasonable Task Allocation: Based on the sales team structure, the market positioning of solutions, and customer regional differences, scientifically break down the overall sales targets to each team and individual. Fully consider the characteristics of different product lines and customer groups, and adjust the task allocation plan in a timely manner to stimulate the enthusiasm and creativity of team members. c) Dynamic Adjustment and Optimization: Establish a flexible dynamic adjustment mechanism for sales targets. Regularly track the progress of target completion. Once changes occur in the market competition pattern, industry policies, or the company's internal business, such as competitors launching new products or the company expanding into new business areas, report to the management in a timely manner and propose reasonable adjustment plans for sales targets to ensure the rationality and achievability of sales goals. Sales Performance Management and Tracking a) Regular Tracking and Supervision: Establish a sales performance management system to monitor the performance of the team and individuals in real time. Regularly generate detailed performance reports. Through regular and weekly team meetings, 1 X 1 communication, etc., timely feedback the results of performance tracking, provide situation analysis or improvement suggestions according to the specific circumstances of different members, and report to the management in a timely manner. b) Improving the Evaluation System: Collaborate with the sales department to establish a scientific and comprehensive performance evaluation system. Not only focus on sales performance results, but also include key behaviors in the sales process (such as customer visit frequency) and ability qualities (such as communication skills) as indicators. Clearly define the weight and assessment standards of each indicator to ensure a fair and objective evaluation process and accurate results. c) Improving the Evaluation System: Collaborate with the sales department to establish a scientific and comprehensive performance evaluation system. Not only focus on sales performance results but also include key behaviors in the sales process (such as customer visit frequency) and ability qualities (such as communication skills) as indicators. Clearly define the weight and assessment standards of each indicator to ensure a fair and objective evaluation process and accurate results. Project Support and Resource Integration a) Presales Project Tracking: When a sales project is launched, assist the sales team in formulating a detailed project plan, clarifying project goals, task breakdowns, and time nodes. During the project execution process, actively coordinate various resources, assist the sales team in promptly solving problems that arise, ensure the smooth progress of the project as planned, and help achieve sales targets. b) Integrating Internal and External Resources: Assist the management in comprehensively sorting out the company's internal and external resources, including human resources, material resources, technology, and partnership relationships. According to the needs of sales projects, reasonably allocate internal resources, and actively expand external resource channels, such as introducing high - quality suppliers and partners, to provide sufficient resource guarantees for sales projects and ensure project competitiveness. c) Experience Summary and Inheritance: After each sales project is completed, organize project review meetings to summarize successful experiences and lessons learned. Sort out excellent cases and practical methods in the projects to form an internal knowledge base, provide references for subsequent sales projects, and promote the improvement of the overall project operation ability of the sales team. Sales Resource Coordination and Management a) Scientific Resource Allocation: Use data analysis and business research methods to assist the management in accurately grasping the resource requirements of the sales team in terms of human, material, and financial resources. Combine sales targets and business priorities to develop a scientific and reasonable resource allocation plan, prioritize the resource supply for key sales businesses and key projects, improve resource utilization efficiency, and avoid resource waste. b) Optimizing Sales Tools: Take charge of managing sales tools and materials such as sales manuals, product demonstration materials, and customer cases. Regularly collect market feedback and product update information and assist the management in timely updating and optimizing these materials to ensure that the content is accurate and rich, highlighting product advantages and successful cases. Provide strong sales support for the sales team and enhance the effectiveness of sales communication. c) Organizing Professional Training: Assist the management in integrating the company's internal training resources. Based on the actual business needs and skill gaps of the sales team, develop a systematic training plan. Organize training activities covering product knowledge, sales skills, market dynamics, and customer relationship management. Invite internal experts and external lecturers to give lectures to improve the overall business ability and professional quality of the sales team. Sales Data and Market Intelligence Analysis and Reporting a) Managing Market and Sales Data: Use relevant data technologies to build and maintain a sales data platform. Collect various types of data such as sales performance, customer information, and market trends through multiple channels. Establish a strict data quality control mechanism to sort and clean the data to ensure the accuracy and integrity of the data, providing a solid foundation for subsequent data analysis. b) In depth Analysis and Reporting: Regularly conduct in depth analysis of sales data. Use data analysis models and visualization tools to comprehensively analyze sales performance completion, sales trend changes, and customer behavior characteristics. Explore the hidden problems and potential opportunities behind the data and generate detailed sales data analysis reports to provide strong data - driven basis for sales decision making. c) Challenge Prediction and Risk Warning: With the help of advanced data analysis tools and industry experience, accurately predict sales situations, and identify potential sales risks in advance, such as market share decline and customer loss. Timely issue risk warnings to the sales team, help the team plan sales strategies in advance, develop response measures, reduce sales risks, and ensure the stable growth of sales business.