Abawat (Thailand) Co.,Ltd

Create and maintain database of material master (Model & BOM) and relevant information e.g., production/brand info, Sales Info, Specification. Create and maintain database of service content gathered from brand authorization, partner, engineer e.g., service manual, training manual, service bulletin, service video, how to guide, FAQ, etc Implement systematic content channel management & template standardization (.com/mobile web/app, SNS, etc.) and set up KPI measurement, evaluation and monitoring program Manage content reprocessing (registration and localization) gathered from brand authorization, partner, engineer, and new creation/production in standard content type of Text & Image, Step by Step, Video Steaming and Decision Tree. Deploy operation and system of online service training and manage certification program of technical knowledge level for partner and engineer. Support technical consultancy/ diagnosis inquired from partner and engineer, including manage operation and system of service ticketing system. Support management report as requested e.g., content satisfaction analysis, content resolution analysis, registration & utilization analysis, training coverage & complete analysis.

Define strategies and plans to manage service network operation, policy and evaluation. Create and maintain database of service network e.g., partner master, engineer master, service area coverage master, working capacity master, KPI master, etc. Implement systematic contract management and manage contract of brand authorization, partner and engineer e.g., creating New, Modification/Termination and History Management. Conduct service area coverage optimization and control operation healthy monitoring e.g., A/R and A/P comparison, P&L simulation, repair volume, abnormal sensing and prevention. Perform evaluation of service network in level of partner and engineer and set up improvement plan of operation diagnosis and regular visit & audit. Acquire information of competitor benchmarking, perform the survey through competitor web page, random call, research company, etc. and upload the updated information in database. Support management report as requested e.g., service area coverage analysis, KPI analysis by partner/engineer, Care Item Sales analysis, P&L analysis, abnormal trend analysis.